Privacy Policy

1. Introduction

Queue.ae (operated by GW Marketing, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our website and services (“Service”).

2. Controller Information & Contact Details

Data Controller: Gulf Way Group (on behalf of Queue.ae)
Address: 1B Street, Industrial Area 2, Ras Al Khor, Dubai, UAE
Phone: +971 52 102 8048
Email: enquiry@queue.ae

3. Information We Collect

  • Personal Information: name, email, phone number, company name, sub-domain, and contact details.
  • Queue & Service Data: booking history, visit preferences, service usage, and appointment data.
  • Usage / Technical Data: device type, browser, IP address, logs, cookies, and analytics data.
  • Communications Data: messages, feedback, and support requests.

4. How and Why We Use Your Information

  • To provide and improve our services.
  • To send updates, confirmations, reminders, and notifications.
  • To analyze usage and enhance platform performance.
  • To maintain security and prevent misuse.
  • For billing, administration, and legal compliance.

5. Data Sharing, Third-Party Access & Transfers

We do not sell or rent your personal data. We only share information with trusted third-party providers (hosting, analytics, communications, security) under strict confidentiality. If international transfers occur, appropriate safeguards will be applied.

6. Cookies, Tracking & Similar Technologies

We use cookies for authentication, analytics, and improving user experience. You can disable cookies in your browser settings, though some features may not work properly.

7. Data Retention

We retain your data only as long as necessary for operational, legal, or security purposes. When no longer required, it will be deleted or anonymized.

8. Your Rights

  • Access your personal data.
  • Request correction or deletion.
  • Restrict or object to certain processing.
  • Withdraw consent at any time.
  • Request data portability (if applicable).
  • File a complaint with a supervisory authority.

9. Data Security

We apply industry-standard security measures such as encryption, secure servers, and access controls. However, no system is completely foolproof, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children.

11. International Data Transfers

If data is transferred outside the UAE, we ensure appropriate legal and technical safeguards.

12. Automated Decision-Making / Profiling

If we use automated decision-making or profiling, we will disclose it here with relevant details. If we do not use such systems, it will also be clearly stated.

13. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted here with a revised effective date. Significant changes may be communicated via email or in-app notice.

14. Contact Us

For any privacy-related questions or requests, contact us at:
Email: enquiry@queue.ae
Phone: +971 52 102 8048
Address: 1B Street, Industrial Area 2, Ras Al Khor, Dubai, UAE

GW Marketing — 1B Street, Industrial Area 2, Ras Al Khor, Dubai, UAE • Phone: +971 52 102 8048 • Email: enquiry@queue.ae